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Shipping Policy

Last Updated: August 26, 2023 9:27 PM AEST

Welcome to Vela Jewelz! This Shipping Policy outlines the details of our shipping process, including estimated delivery times, shipping carriers, and tracking information. By purchasing products from Vela Jewelz (“us”, “we”, or “our”), you agree to the terms and conditions described in this policy. Please read this policy carefully before placing an order.

Estimated Delivery Times We strive to deliver your orders promptly. Our estimated delivery times are typically between 5 to 14 business days once the order has been shipped. However, please note that actual delivery times may vary based on factors such as product availability, destination, customs processing, and unforeseen circumstances.

Shipping Carriers To provide efficient and reliable shipping, we utilize a variety of reputable shipping carriers, which may include:

  • USPS
  • DHL
  • DTDC
  • Ascendia
  • Australia Post
  • Universal Post

The choice of shipping carrier depends on factors such as the destination country and the shipping method selected during checkout.

Tracking Information We provide end-to-end tracking for all orders, allowing you to monitor the status of your shipment from dispatch to delivery. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track the progress of your package on the carrier’s website.

Shipping Fees Shipping fees are calculated based on various factors, including the shipping destination, the weight and dimensions of the products, and the chosen shipping method. The applicable shipping fees will be displayed during the checkout process.

Customs and Import Duties For international orders, please note that customs duties, taxes, and import fees may be applicable depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in the product price or shipping fees paid to Vela Jewelz.

Order Processing Once you place an order, please allow for a processing time of 5 to 7 business days before your order is shipped. During peak periods or sales events, processing times may be slightly longer.

Shipping Address Accuracy Responsibility It is the customer’s responsibility to provide accurate and complete shipping information, including the correct delivery address. We will ship your order to the address you provided during the checkout process. We are not liable for any delays or non-deliveries that result from an incorrect or incomplete address provided by the customer.

Delayed or Lost Shipments While we make every effort to ensure timely deliveries, there may be instances of delayed or lost shipments due to circumstances beyond our control, such as customs inspections, weather events, or carrier issues. If your shipment is significantly delayed or lost, please contact our customer support for assistance.

Contact Us If you have any questions or concerns about our Shipping Policy, please contact us at

By placing an order with Vela Jewelz, you acknowledge that you have read and understood our Shipping Policy and agree to its terms. Thank you for choosing Vela Jewelz for your shopping needs!