Return & Refund Policy

Last Updated: August 26, 2023 9:30 PM AEST

Thank you for shopping at Vela Jewelz! We take pride in delivering high-quality products, and your satisfaction is our priority. This Return and Refund Policy outlines the procedures for returning products and seeking refunds. By making a purchase from Vela Jewelz (“us”, “we”, or “our”), you agree to the terms and conditions described in this policy. Please read this policy carefully before making a purchase.

Returns We accept returns for eligible products within 14 days of the date of delivery. To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it. Any product that is used, damaged, or not in its original packaging will not be accepted for return.

Return Process If you wish to return a product, please follow these steps:

• Contact our customer support team at info@velajewelz.com within 14 days of receiving your order.
• Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.

Return Shipping The cost of return shipping is the responsibility of the buyer. We recommend using a trackable shipping method to ensure that your return is received by us. We are not responsible for items lost during the return shipping process.

Refund Processing for Incorrect Addresses, if your order is shipped to an incorrect address due to an error on your part, we will work diligently to assist in resolving the situation. However, please note that we can process a refund or reship your order only after the originally shipped products are returned to our facilities. Any additional shipping charges incurred due to the incorrect address will be the responsibility of the customer.

Refunds Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within a reasonable timeframe.

Defective Products If you receive a defective or damaged product, please contact our customer support team at info@velajewelz.com within 14 days of receiving your order. We will provide instructions for returning the defective product. Once we receive and inspect the returned item, we will issue a full refund, including the return shipping costs.

Exchanges We currently do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process, and you can place a new order for the desired product.

Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact us at info@velajewelz.com.

By making a purchase from Vela Jewelz, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms. Thank you for choosing Vela Jewelz for your shopping needs!